This Cookie Policy applies to our website https://pass11plusgrammar.co.uk and to citizens and legal permanent residents of the United Kingdom.
1. Introduction
Our website uses cookies and similar technologies to make sure it works correctly, to remember your preferences, and to help us understand how visitors use the site. Some cookies are set by us (first-party cookies), and some are set by trusted third parties we work with (third-party cookies).
In this policy we explain what cookies are, which types we use, why we use them, and how you can manage your cookie preferences at any time.
2. What are cookies?
Cookies are small text files that are downloaded to your device when you visit a website. Each time you return to that website, your browser sends the cookie back so the site can recognise your device.
Cookies can be used to remember your login, save items in your shopping cart, keep track of your preferences, and measure how the website is used.
3. What are scripts?
Scripts are pieces of code that run on our website to provide functionality and interactivity. For example, scripts are used to process forms, load interactive content, and help us measure how our site is used.
These scripts may run on our own servers or on the servers of third parties whose tools we use.
4. What is a web beacon?
Web beacons (also known as pixel tags or clear GIFs) are small, invisible images or pieces of code that allow us to track certain actions – for example, whether an email has been opened or whether a particular page has been visited.
Web beacons often work together with cookies: they help us understand how effective our communications and campaigns are, and how visitors move through our website.
5. Cookies we use
5.1 Technical or functional cookies
These cookies are necessary to ensure that our website works properly and that core features are available. For example, they are used to keep you logged in as you move between pages, remember items in your basket, or store your language and display preferences.
Without these cookies the site may not function correctly, so they are always enabled when you use our site.
5.2 Analytical / statistics cookies
Analytical cookies help us understand how visitors use our website. We use them to collect aggregated, anonymous information about page visits, traffic sources, and user behaviour (for example, which pages are most popular and where users may encounter errors).
We use this information only to improve the performance and content of our website. Where possible, we configure these tools so that they have a limited impact on your privacy.
5.3 Marketing / tracking cookies
Marketing cookies are used to track visitors across websites so that we (and, where applicable, our advertising partners) can show you relevant adverts or measure the effectiveness of campaigns.
These cookies store information such as which ads you’ve seen, whether you’ve clicked on them, and whether you have booked or purchased after clicking.
6. Cookies placed on this website
Below is an overview of the main cookies and similar technologies we use on pass11plusgrammar.com. The exact cookies may change over time as we update or improve our services, but the purpose and categories will remain broadly the same.
6.1 Functional cookies
| Cookie | Provider | Purpose | Type | Retention |
|---|---|---|---|---|
| cmplz_* | Pass 11 Plus / Complianz | Stores your cookie consent choices so we can respect your preferences across visits. | Up to 1 year | |
| woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | WooCommerce | Keeps products in your basket and maintains your shopping session as you move between pages. | Session / up to 2 days |
6.2 Analytical / statistics cookies
| Cookie | Provider | Purpose | Type | Retention |
|---|---|---|---|---|
| _ga, _gid, _gat_* | Google Analytics | Collects information about how visitors use our site, such as pages visited and time spent on page, to help us improve performance and content. | Up to 2 years |
6.3 Marketing / tracking cookies
| Cookie | Provider | Purpose | Type | Retention |
|---|---|---|---|---|
| _fbp | Meta (Facebook) | Helps deliver and measure relevant Facebook / Instagram ads to users who have visited our website. | 3 months | |
| MUID, _uet* | Microsoft Advertising | Tracks conversions and helps optimise Microsoft/Bing advertising campaigns. | Up to 1 year |
The exact names and lifetimes of cookies may change as providers update their services. Our cookie banner and internal records are kept up to date to reflect these changes.
7. Your consent choices
When you visit our website for the first time, you will see a cookie banner. Through that banner you can:
- Accept all cookies;
- Reject non-essential cookies; or
- Customise your preferences by category (for example, only allow functional and analytical cookies).
Once you have made a choice, your preferences will be stored so that you are not asked again on every visit, unless your consent expires, the policy changes significantly, or you clear your cookies.
You can change or withdraw your consent at any time using the cookie settings link on our website (usually available in the footer).
8. How to enable, disable or delete cookies
You can manage cookies in two ways:
- Through our cookie settings. Use the cookie banner or the cookie settings link on our website to adjust your preferences by category.
- Through your browser settings. Most web browsers allow you to view, delete, or block cookies for specific sites. The method varies by browser:
- In Chrome, Edge or Brave: Settings > Privacy and security > Cookies and other site data.
- In Safari: Settings / Preferences > Privacy.
- In Firefox: Settings > Privacy & Security > Cookies and Site Data.
If you delete or block cookies, please note that some parts of our website may not function properly, and certain features (such as keeping items in your basket) may no longer work as expected.
9. Your data protection rights
Under UK data protection law, you have a number of rights in relation to your personal data. Depending on the circumstances, these may include:
- Right of access – to request a copy of the personal data we hold about you;
- Right to rectification – to ask us to correct inaccurate or incomplete data;
- Right to erasure – to request deletion of your data in certain situations;
- Right to restrict processing – to limit how we use your data in certain cases;
- Right to object – to object to processing based on our legitimate interests or for direct marketing;
- Right to data portability – to receive your data in a usable format and transfer it to another controller.
To exercise any of these rights, or to raise a concern, you can contact us using the details below. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner’s Office (ICO), if you are unhappy with how we handle your personal data. However, we would appreciate the chance to address your concerns first.
10. Contact details
This website is operated by Pass 11 Plus Grammar, a service of JMS Provider Ltd.
If you have any questions about this Cookie Policy or our use of cookies, you can contact us at:
- Email: info@pass11plusgrammar.com
- Phone: +44 7871 008 108 / +44 121 740 1008
- Location: Birmingham, United Kingdom
