This website is operated by 11 Plus Grammar Preparation Success. Throughout the site, the terms “we”, “us” and “our” refer to 11 Plus Grammar Preparation Success offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

SECTION 1 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 3 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 5 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 6 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 7 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 8 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall 11 Plus Grammar Preparation Success, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 9 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless GK Trading Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 10 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 11 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 12 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 13 – PLACING AN ORDER

When placing an order with us, please ensure that you have checked the details of your requirement before submitting it. We will not be liable to you for errors or omissions you make. Each item needs to be correctly identified. If you have made a mistake, please contact us immediately so we may rectify this for you. A contract is only formed between us once we have sent you an Order acceptance. This email will include your billing information. Each order will be assigned an order number and order number needs to be quoted in all correspondence and contact with us. All Services which appear on the Application are subject to availability. If we are unable to fulfil your order, we will notify you in writing as soon as practicable

SECTION 14 – Cancellations & Refunds

Pass 11 Plus has the right to cancel subscriptions at any point.

• If you no longer require our services you may cancel at any time by providing one month’s notice in writing or email only.
• Monthly payments will be taken by direct debit. If payment is not made, Pass 11 Plus has the right to cancel its provision and recover any outstanding money owed. In all circumstances, 1 month’s notice is required for cancellations. If you are not cancelling at the start of your subscription payment cycle, you may have a final pro-rata payment to make, in order to complete the 1 month notice period required for cancellations.
• The registration fee is non-refundable.
• We will aim to issue refunds within 30 days of confirming the user’s request.

11 Plus Grammar Preparation Success attending lessons as “Physical Lessons or online lessons” of which are subject to the following terms of use:

• Attending your weekly lessons is a compulsory requirement that you agree to by adhering to these terms and conditions.
• For any reason you are unable to attend your “physical lesson or online lessons”, it is a compulsory requirement to complete the uploaded work for the week.
• For any reason you are unable to attend your “physical lesson or online lessons”, the lesson fee will be charged. Access to homework will be available until the fee received expires.
• For any reason you are unable to attend your “physical lesson or online lessons”, will be classed as an absence; persistent unnotified absences may result in expulsion from future classes.
• All fees are CHARGEABLE, regardless of notified or un-notified absences.
• We retain the right to unenroll you from your selected tuition lesson with immediate effect and no prior notice.
• If 3 consecutive “physical lessons or online lessons” are missed without reason or notification, you will be unenrolled as is stated above.
• As completing the work online is essential to your child’s journey to the 11+ exam, if this is not completed during any time you are away, we also retain the right to unenroll you immediately without prior notice from your selected tuition lesson.
• This is in your best interest as the 11 Plus Grammar Preparation Success Curriculum is regimented to follow a compounding weekly system. Our rigorous standards are set to ensure and maintain the child is on track to achieve and surpass targets set.

If the centre is closed due to adverse weather conditions or other situations that are beyond the control of 11 Plus Grammar Preparation, then alternative arrangements may be provided, but this is not guaranteed. No refund is provided in lieu. We will endeavour to provide an alternative venue, but if this is not possible, your child will receive online access to the weekly guided teaching session and corresponding worksheets.11 Plus Grammar Preparation Courses, Mocks and Intensive Booster Courses One off Payment.Refunds will only be accepted in the first 14 days of starting the course.11 Plus Grammar Preparation will aim to issue refunds within 30 days of confirming the user request.

SECTION 15 – Mock Exams

• Completing a Pass 11 Plus Grammar Preparation Success Mock exam does not guarantee entry to a grammar or independent school.
• All statistics provided after the exam are only given as guidelines and do not constitute a guarantee of any kind.
• We will endeavour to send results out within 10 working days after completion of the exam. If results are not received after this period then it is an individual’s responsibility who booked the exam to make the necessary enquiries.
• Please note that you will not receive a copy of the exam paper. We ensure that each exam paper tests and reflects the latest information that we have available regarding eleven plus exams.
• Please note: We ensure all our 11+ tutors are CRB/DBS checked before we allow them to work with children, whether that be online or in our centres.

SECTION 16 – Other Key Information:

Individual exam booking:Cancellations of individual mock exam bookings can be made 2 weeks prior to the exam date. We will aim to issue full refunds within 30 days of confirming the customer request. Please note, this does not include multiple exam package bookings. However, in extenuating circumstances, we may be able to offer a refund of up to 25% of the original booking price, but this facility CANNOT be guaranteed and will be provided at the discretion of Pass 11 Plus Grammar Preparation Success. Under circumstances where another mock exam event is available, we may offer to transfer your child’s booking, subject to an administration fee of £20. Any alterations would make the booking non-refundable and non-transferable to any other product or course offered by us and be subject to availability.Cancellations made within 2 weeks of the exam date will NOT be issued a refund.Multiple exam package booking:Cancellations cannot be made on individual mock exam events when booked as a multiple exam package booking. If you wish to cancel the full multiple exam package, this is only possible up until the first Saturday in January.

SECTION 17 – Intensive Booster Revision Courses

Cancellation Notice: 1 calendar month before start date of assigned course.Refund Policy: Cancellations made prior to 1 calendar month before the assigned course start date will be issued a full refund; Cancellations made within 1 calendar month of the assigned course start date will NOT be issued a refund.We will aim to issue refunds within 30 days of confirming the user request.Late Pick UpsAny late pick ups interrupt staff time, so a charge of £10 will be applied to parents arriving more than 15 minutes after the session finish time. This fee of £10 will be charged for every 15 minutes (after first 15 mins) that a child is under the care of 11 Plus Grammar Preparation staff over the agreed allocated time.

SECTION 18 – Booster Courses

Cancellation Notice: 1 calendar month before start date of assigned course.Refund Policy: Cancellations made prior to 1 calendar month before the assigned course start date will be issued a full refund; Cancellations made within 1 calendar month of the assigned course start date will NOT be issued a refund.We will aim to issue refunds within 30 days of confirming the user request.Any late pick ups interrupt staff time, so a charge of £10 will be applied to parents arriving more than 15 minutes after the session finish time. This fee of £10 will be charged for every 15 minutes (after first 15 mins) that a child is under the care of 11 Plus Grammar Preparation staff over the agreed allocated time.

SECTION 19 – Workshops

Cancellation Notice Period: 2 Weeks before the day of assigned workshop date. Any changes to session times and dates MUST be requested prior to 2 weeks of the assigned workshop date.Refund Policy: Cancellations made prior to 2 weeks before the assigned workshop start date will be issued a full refund; Cancellations made within 2 weeks of the assigned workshop start date will NOT be issued a refund.11 Plus Grammar Preparation Success will aim to issue refunds within 30 days of confirming the user request.Any late pick ups interrupt staff time, so a charge of £10 will be applied to parents arriving more than 15 minutes after the session finish time. This fee of £10 will be charged for every 15 minutes (after first 15 mins) that a child is under the care of 11 Plus Grammar Preparation Success staff over the agreed allocated time.

SECTION 20 – One to One sessions

Cancellation Notice Period: 2 weeks before the day of assigned One to One session.Any changes to session times and dates MUST be requested prior to 2 weeks before the assigned One to One session.Refund Policy: Cancellations made prior to 2 weeks before the assigned one to one session date will be issued a full refund; Cancellations made within 2 weeks of the assigned One to One session start date will NOT be issued a refund.11 Plus Grammar Preparation Success will aim to issue refunds within 30 days of confirming the user request.Any late pick ups interrupt staff time, so a charge of £10 will be applied to parents arriving more than 15 minutes after the session finish time. This fee of £10 will be charged for every 15 minutes (after first 15 mins) that a child is under the care of 11 Plus Grammar Preparation Success staff over the agreed allocated time.

21. Payment terms

• 21.1. Parents/pupils will have an invoice drawn up on the 24th of each month for all lessons scheduled in the next month. Invoices will be made available on the client portal and also emailed to the main email address provided upon registration. Invoices will then subsequently be collected automatically through the parent portal from the assigned debit/credit card 3 days from being made available, unless an approved third-party payment service is being used, in which case payment will be made via the approved third-party payment platform.
• 21.2 . Invoices can be accessed by logging into a parent portal and will also be sent via email. It is the responsibility of parents/pupils to check their emails for invoices or log in to their portal to view their invoices.
• 21.3 . Payment can only be made by debit/credit card through our parent portal or via one of our approved payment schemes that use a third-party payment system. Payment for lessons made via any other payment method may incur a £10 payment administration charge. Upon receiving invoice payment must be made in full within 3 days of receiving the invoice.
• 21.4. Please note invoices MUST be paid by the due date. Failure to do so may incur an administrative of up to £60 and your child will be withdrawn from any further lessons until the outstanding balance is settled.
• 21.5. Online sessions are only available for the registered child. No one else is allowed to attend the session. This will result in a breach and the child may be expelled without any reimbursement.
• 21.6. All late payments will result in a 10% late fee – also payable prior to attendance

22. Sibling / additional lesson discounts

• 22.1 Parents sending more than one child or booking more than one session in any given week will receive a discount of £1 per hour for each additional child/session booked.
• 22.2 Siblings eligible for the discount must be from the same immediate family.

23. Referral Scheme Terms

• The referral must be notified to us within four weeks of the referred member starting.

24. Free trial lessons centre and online based

• 24.1 Free trial lessons at any of our face to face tuition centres are only applicable for group booster sessions.
• 24.2 Only one free trial lesson is allowed per child regardless of the number of different subjects a child is studying.
• 24.3 Free trial lessons can only be booked by completing the free trial lesson form, failure to complete this form before registration will forfeit the right to a free trial lesson.
• 24.4 Free trial lessons at the centre are at the discretion of the centre manager and based on availability. We reserve the right to refuse a free trial lesson based on business needs.

25. Attendance

To ensure the safety and well-being of all our learners, we kindly ask that parents personally escort their children to the main entrance upstairs. Dropping students off at this designated area allows us to maintain a secure environment and ensures that each child safely reaches their classroom.

We understand that you are busy, but your cooperation helps us provide each student with the best possible care and attention from the moment they arrive. Our staff will be on hand to greet the students at the door and guide them to their classrooms.

Thank you for your understanding and support in making our learning space safe and welcoming for everyone.

26. Variation of fees and services

• 26.1 Fees may be changed, and the services offered added to or withdrawn at any time. However, fees will not be varied during a course or other service in progress.
• 26.2 Failure to adhere to the above requirements may result in the pupil(s) being withdrawn from future sessions.